Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • France : 1 - 4 business days
  • North America : 1 - 3 weeks
  • Europe : 2 - 4 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Can I use your stamp professionally?

The stamps and illustrations are the result of the creation and manufacture of Kraftille and remain the property of Kraftille.
The stamps are for personal use (Except custom orders).
Please contact me if you want to make professional use of it.

Care instructions

CLEANING YOUR STAMPS
Clean your pad after each use. Do not be surprised if your stamp remains colored once clean, it is normal and will not affect its use as you clean it gently without rubbing and between each use.
To clean, use StazOn stamp Cleaner: https://www.etsy.com/fr/listing/473301613
The pad is hand-made, I have to be inked to test printing to achieve optimal results. This will not affect your use.

WASHING YOUR SWADDLES
Washing instructions:
Machine wash at 40 degrees, tumble dry
The blankets are delivered to you pre washed and won’t shrink!

How will I know that you've send my package?

As soon as your package will be delivered to the Post Office, I'l send you a confirmation email!

Gift wrapping and packaging

PACKAGING
Flower petals are strewn about your carefully protected stamp and you have a little word stamped on a paper label inlaid flower petals! The rest of my packaging is recyclable or recycled.

Legal imprint